Customer ServiceCustomer Service

At Designdirect, 'Customer Service' is not just a department, it is an ethos!

From plotter rolls and tracing paper to drawing pens and student kits and everything in between, at Designdirect we offer an incredibly wide range of products all delivered with a real sense of dedication and attention to detail.

Our Core Values – Integrity, Customer Satisfaction, Quality, Sustainability, Accountability, Attitude, Teamwork, and Security have become synonymous with our brand. The company was founded in 1975 and these principles have become engraved into our organisation and help portray our commitment to your total customer satisfaction. Have a look at some of our customer's testimonials. We like to go the extra mile...

We offer an unrivalled level of service, with next day delivery available to just about every area of the UK, from as little as one box, to multiple pallets. In addition, we can also deliver to Europe and worldwide with short lead times. If you need something delivered quickly, we offer timed delivery services, as well as meeting special delivery requirements, such as tail lift vehicles.


Enjoyed your 'Customer Service' experience with us? Why not let others know...we would love to hear from you if you know of anyone else that we can help.


With over 22,000sq ft of storage warehouse facility on site, potential storage issues can be completely avoided. Our storage facility allows us to ensure a continuous supply of products from stock. Extra space means added convenience.


  • Achieving the highest quality standards in everything we do, is something that requires continuous investment. We rigorously test and check orders throughout the order process. Its our investment but its your reward.

At Designdirect we are dedicated in ensuring our products and services are delivered with excellence and quality. In furthering this aim we are ISO 9001 and ISO14001 accredited and have FSC and PEFC chain of custody certification. We actively promote our portfolio of environmental products to the market.

Value for Money

Our large stockholding means that we can offer incredible value for money. Coupled with our Student and College Discounts we ensure that every product is delivered at exceptional value for money.

Payment Options & Security

  • We use SagePay as our secure payment gateway/platform guaranteeing your protection & security - rest be assured that you are safe when using our website as payment will go through SagePay gateway using their https site and SSL security certificates. We do not store any card details on our website. 

    There are many payment options available such as: Paypal, VISA Debit, VISA Electron, Delta, Mastercard, Maestro, etc. Transactions are verified by 3D Secure, etc - this means that if your card is registered with for 3D Secure a box will pop-up requesting your additional security credentials. Other options such as cheque, cash & invoice/credit terms are also available on application.